Responsible Gaming at
jitawin1 — Play Safe

1. Age Restriction Policy

jitawin1 operates a zero-tolerance policy toward underage gambling. All players must be at least 18 years of age to register an account, make deposits, or participate in any game or betting activity on the platform. This rule applies to every player in Bangladesh without exception.

During the registration process, all applicants are required to confirm that they are 18 years of age or older. jitawin1 reserves the right to request documentary proof of age — such as a National Identity Card (NID), passport, or birth certificate — at any point during the account lifecycle, including at registration, during a withdrawal request, or following a routine compliance review.

Where jitawin1 has reasonable grounds to suspect that an account is being operated by a person under the age of 18, the account will be immediately suspended and all funds held pending identity verification. Any deposits made by a verified underage player will be returned, and any winnings accumulated will be forfeited. If you are aware of a minor attempting to use jitawin1, please report it immediately to support@jitawin1.

2. Recognising Problem Gambling

Gambling is meant to be an enjoyable pastime. The vast majority of players who use jitawin1 in Bangladesh do so responsibly, within a budget they have set for entertainment. However, for some individuals, gambling can begin to take on characteristics that go beyond casual recreation and start to interfere with daily life, relationships, and financial wellbeing.

Problem gambling does not discriminate — it can affect anyone regardless of age, income, or background. The key distinction between recreational gambling and problem gambling is the degree of control a person has over their gambling activity and the impact that gambling has on other areas of their life.

The following behavioural patterns may indicate that gambling is becoming a problem. If you recognise several of these in yourself or in someone close to you, we strongly encourage you to use one of the responsible gaming tools described later on this page and to seek professional support:

• Chasing losses: Continuing to gamble in an attempt to recover money that has already been lost, often leading to larger and larger bets.
• Spending beyond your means: Consistently wagering more money than you can afford to lose, or borrowing money specifically to fund gambling activity.
• Preoccupation with gambling: Spending a disproportionate amount of time thinking about gambling, planning sessions, or reliving past results — even when not actively playing.
• Neglecting responsibilities: Missing work, study, or family obligations because of time spent gambling, or because of stress, anxiety, or shame related to gambling losses.
• Concealing gambling activity: Hiding the extent of your gambling from family members, friends, or colleagues; feeling the need to be secretive about how much time or money you spend on jitawin1 or other platforms.
• Failed attempts to stop: Repeatedly trying to cut back or stop gambling without success; feeling anxious, irritable, or restless when you are not gambling.
• Using gambling as an emotional escape: Turning to gambling as a way to relieve stress, loneliness, depression, or other negative emotions, rather than as a recreational activity.

3. Self-Assessment Checklist

Honest self-reflection is a powerful tool. Answer the following questions honestly. If you answer "yes" to three or more of them, we recommend that you consider using one of jitawin1's responsible gaming tools or speaking with a support professional.

4. Responsible Gaming Tools

jitawin1 provides a suite of practical responsible gaming tools that you can activate at any time. These tools are designed to put you firmly in control of your gambling activity. There is no stigma attached to using them — many players use these features as a matter of routine to keep their gambling enjoyable and within budget.

5. Self-Exclusion Programme

The jitawin1 self-exclusion programme allows any player to voluntarily close their account for a set period or permanently. Self-exclusion is the most comprehensive responsible gaming tool available on the platform and is recommended for players who feel that other limit-setting tools are no longer sufficient to manage their gambling behaviour.

Once a self-exclusion request is processed, your jitawin1 account will be suspended immediately. You will not be able to log in, deposit, place bets, or access any part of the platform for the duration of the exclusion period. Any remaining balance in your account at the time of exclusion will be returned to your registered bKash, Nagad, Rocket, or Upay wallet within 3 to 5 working days.

6. Deposit & Loss Limits

Financial limits are the most direct and practical way to ensure that your gambling activity on jitawin1 remains within an affordable, pre-defined budget. jitawin1 supports three types of financial limit, all denominated in Bangladeshi Taka (৳):

• Daily deposit limit: The maximum total amount you may deposit into your jitawin1 account in a single calendar day. Once this threshold is reached, the deposit function is locked until midnight (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total deposit amount permitted over a rolling 7-day period beginning from the day the limit is set. This option is ideal for players who prefer to budget on a weekly basis.
• Monthly deposit limit: The maximum total deposit amount permitted over a rolling 30-day period. A monthly cap gives you a clear, manageable picture of your maximum potential gambling expenditure for the month.

In addition to deposit limits, jitawin1 also supports net loss limits, which cap the total amount you can lose (deposits minus withdrawals) within a given daily, weekly, or monthly period. A net loss limit provides a direct safeguard against the kind of escalating losses that often accompany chasing behaviour.

7. Time-Out & Cool-Off Features

Sometimes you simply need a break — not necessarily because gambling has become a serious problem, but because you recognise that you are playing more than you intended, or that you want to step back and re-evaluate your habits. The jitawin1 time-out feature allows you to temporarily suspend your account access without permanently closing your account.

Time-out periods available on jitawin1 include the following options, all of which can be activated immediately by contacting support@jitawin1:

• 24-hour time-out: A one-day pause. Your account is inaccessible for 24 hours from the moment the time-out is applied. Useful for a quick reset after an unexpectedly long or frustrating session.
• 7-day time-out: A one-week pause. During this period, you cannot log in, deposit, or place bets. Any pre-scheduled transactions are suspended for the duration.
• 30-day time-out: A month-long pause. Recommended for players who want a meaningful break to reflect on their gambling habits before deciding whether to continue, adjust their limits, or request a formal self-exclusion.

During any active time-out period, jitawin1 will suspend all promotional and marketing communications to your registered contact details. Your account balance is preserved in full and will be accessible again once the time-out period expires — unless you contact us during the time-out to request a formal self-exclusion or account closure instead.

If your time-out period expires and you are still uncertain whether you are ready to return to gambling responsibly, we strongly encourage you to contact our support team before reactivating your account. There is no obligation to return to the platform after a time-out — your wellbeing takes priority.

8. Getting Help & Support

If you believe that gambling has become a problem for you, or if you are worried about the gambling habits of someone close to you, the most important step is to reach out for help. jitawin1's support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. We are here to listen and to help you access the tools and resources you need.

When you contact jitawin1's responsible gaming team, you can expect the following:

• Confidential handling: Your responsible gaming enquiry will be handled with complete confidentiality. Raising a concern will not result in any negative action against your account.
• Prompt response: All responsible gaming enquiries submitted to support@jitawin1 are acknowledged within one working hour and actioned on a priority basis ahead of general customer support requests.
• Non-judgmental assistance: Our support team is trained to handle responsible gaming conversations with empathy, sensitivity, and respect. There is no judgment involved — only a genuine desire to help.
• Tool activation: If you wish to set a deposit limit, activate a time-out, or begin a self-exclusion, our team will apply the relevant tool to your account immediately upon receipt of your written instruction.